Powerful Strategies to Catapult Utilities’ CX Transformation and Become the Provider of Choice in the Energy Market

The Sixth Sense of CX with NICE ENLIGHTEN

In a rapidly changing energy landscape, reinvention is key. Utilities must address built-up CX debt, meet customer expectations for world-class experiences and stand out in a competitive market.

How? The “2024 Energy CX Barometer Germany” report guides utilities through this transformation.

The report offers valuable insights:

  • Personalize services: meet customer needs rather than just pushing products
  • Embrace sustainability: help customers reduce their carbon footprint
  • Eliminate dated experiences: meet modern customer demands
  • Go mobile-first and omnichannel: provide flexible and consistent access across channels

Get these impactful insights and more to meet and exceed your customers’ expectat

Amplify Your Customer Experience Strategy

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